MEDICAL OFFICE ASSOCIATE
Responsibilities Answers and directs calls and forwards messages as appropriate Assists and interacts with patients while providing excellent patient/customer service to ensure patient satisfaction Assists patients with registration process, including forms completion Enters patient charges into the practice management system Schedules patients for internal and outside referral appointments as appropriate Verifies patient insurance eligibility Performs reconciliation, closing, and end of day procedures Other duties as assigned Qualifications
Job Description:
The Medical Office Associate (MOA) position serves as the primary contact for patients both in person and by telephone.
This entry-level position is responsible for providing administrative support to patients, medical practice office staff, and care providers.
Duties may include:
registering patients, scheduling appointments, entering charges, collecting payments, verifying insurance, answering phones and directing calls, and contacting patients regarding appointments.
P&BH:
Reports to SENIOR DIRECTOR PSYCHIATRY & NURSING OPERATIONS Required Education:
High School Diploma / GED Required
Experience:
Knowledge of customer service principles and techniques, including demonstrated ability to interact with all patients and patient family members in a friendly, courteous and professional manner.
Knowledge of general office support practices and related office equipment.
Skill in computer use.
Experience answering multi-line telephone system, and communicating with all callers in a friendly, courteous and professional manner.
Experience performing detailed tasks while maintaining accuracy and efficiency.
Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation.
Ability to maintain confidentiality at all times.
Ability to interact with diverse groups.
Ability to operate in a high-volume, fast-paced environment.
Recommended Skills Administration Audio Equipments Communication Confidentiality Customer Service Friendliness Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
The Medical Office Associate (MOA) position serves as the primary contact for patients both in person and by telephone.
This entry-level position is responsible for providing administrative support to patients, medical practice office staff, and care providers.
Duties may include:
registering patients, scheduling appointments, entering charges, collecting payments, verifying insurance, answering phones and directing calls, and contacting patients regarding appointments.
P&BH:
Reports to SENIOR DIRECTOR PSYCHIATRY & NURSING OPERATIONS Required Education:
High School Diploma / GED Required
Experience:
Knowledge of customer service principles and techniques, including demonstrated ability to interact with all patients and patient family members in a friendly, courteous and professional manner.
Knowledge of general office support practices and related office equipment.
Skill in computer use.
Experience answering multi-line telephone system, and communicating with all callers in a friendly, courteous and professional manner.
Experience performing detailed tasks while maintaining accuracy and efficiency.
Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation.
Ability to maintain confidentiality at all times.
Ability to interact with diverse groups.
Ability to operate in a high-volume, fast-paced environment.
Recommended Skills Administration Audio Equipments Communication Confidentiality Customer Service Friendliness Estimated Salary: $20 to $28 per hour based on qualifications.
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